Retinue / docs

A little guidance. A lot of possibility.

01 / START HERE

From your first drop
to your next loyal customer.

Follow the guides below to connect your store and build your buyer view.

Start with the basics ↗
01

Getting Started

Install Retinue from the Shopify App Store, complete the onboarding flow, and configure your first drop. Retinue starts ingesting orders automatically.

02

Buyer Graph

The buyer graph resolves customer identity across drops using email normalization, guest checkout patterns, and gift order detection. You can view each buyer's cross-drop purchase history in the Buyers tab.

03

Tiers

Create custom tier rules based on drop count, total spend, or recency. Tiers update automatically as new orders come in. Use tiers to gate early access, generate discount codes, and trigger Klaviyo flows.

04

Klaviyo Integration

Connect your Klaviyo account in the Klaviyo tab. Retinue syncs tier changes as Klaviyo events and maintains a segment for each tier. Your API key is encrypted at rest.

05

Perks & Discounts

Create early-access windows and automatically generate Shopify discount codes for eligible buyers. Perks are scoped to specific drops and tiers.

06

Subscription Boxes

Curate product selections for your top-tier buyers and offer them as subscription boxes through Shopify Selling Plans.

Need a hand with setup?Email support ↗